Warranty Policies

Lumina Jewels Warranty & Aftercare Policy

At Lumina Jewels, every piece is created with care, precision, and attention to finish. We want your jewelry to stay beautiful for as long as possible, which is why we provide structured aftercare support for eligible purchases, including defect coverage, first-year finish refresh, and continued plating support after the first year.

This policy applies only to jewelry purchased directly from Lumina Jewels or an authorized Lumina Jewels sales channel.

1. First 30 Days: Quality Assurance Coverage

Your Lumina Jewels order is covered for manufacturing-related issues reported within 30 days from the date of delivery.

If a verified production fault is found during this period, we will arrange a repair or replacement at no cost to you.

Covered issues may include:

  • Faulty clasps or closures

  • Loose stone settings caused by production error

  • Structural defects present at delivery

  • Other workmanship-related faults confirmed by our inspection team

For approved claims within this 30-day period, Lumina Jewels will cover shipping both ways.

This coverage does not include accidental damage, mishandling, impact, scratches, dents, exposure to harsh substances, improper storage, or any repair or alteration done outside Lumina Jewels.

2. First-Year Finish Refresh for 18k Vermeil Pieces

Eligible 18k vermeil jewelry from Lumina Jewels includes one complimentary finish refresh within 12 months from the invoice date.

This service includes:

  • One re-plating service

  • One polishing service

  • A finish refresh to help restore the look of the piece

The first-year finish refresh is available once per eligible item during the 12-month period.

Shipping for First-Year Finish Refresh

For this service, the customer is responsible for sending the product to our service center. Where available, customers may also choose to drop off the item directly.

After the service is completed, Lumina Jewels will cover the return shipping back to the customer.

The usual service time is 7–10 working days from the date the product is received by our service team. Timelines may be longer during festive seasons, high-volume periods, public holidays, or logistics delays.

3. Continued Plating Support After the First Year

After the first 12 months, Lumina Jewels continues to support customers through our long-term plating care service.

This service allows eligible customers to request re-plating for Lumina Jewels pieces whenever they wish to refresh the outer finish of their jewelry.

What This Service Covers

The long-term plating care service covers re-plating only.

It is intended to improve the surface finish of the jewelry and restore its plated appearance. It does not include repairs, replacement of missing parts, stone replacement, resizing, reshaping, or correction of physical damage.

4. Shipping & Service Charges After 12 Months

For plating requests made after the first 12 months, the customer is responsible for shipping charges both ways.

Lumina Jewels may assist with pickup arrangements from the customer’s location, subject to courier service availability. Once the item reaches our service center and the plating work is completed, the product will be shipped back to the customer.

Any applicable shipping charges must be paid by the customer.

Customers are responsible for packing the product securely before handover. Lumina Jewels is not responsible for damage, loss, or transit issues caused by poor or unsafe packaging.

5. What Is Not Covered

The Lumina Jewels warranty and aftercare services do not cover:

  • Accidental breakage

  • Physical damage

  • Bent, crushed, or misshapen jewelry

  • Missing stones, chains, clasps, or parts

  • Damage caused by dropping, pulling, pressure, or impact

  • Scratches, dents, or marks from regular use

  • Tarnishing or fading caused by perfumes, lotions, sweat, water, chemicals, cosmetics, or cleaning products

  • Damage from improper storage or poor handling

  • Jewelry repaired, resized, polished, modified, or altered by a third party

  • Loss or theft of the product

  • Transit damage caused by improper packaging by the customer

Normal signs of wear may occur over time depending on usage, skin type, climate, storage, and exposure to moisture or chemicals.

6. Proof of Purchase

To request any warranty or aftercare service, customers must provide valid proof of purchase.

Accepted proof may include:

  • Order number

  • Invoice

  • Purchase confirmation

  • Any official record issued by Lumina Jewels

Requests without valid purchase proof may not be accepted.

7. Product Review & Approval

All service requests are subject to inspection and approval by the Lumina Jewels team.

Once we receive the request, we may ask for clear photos, videos, order details, and a description of the issue. In some cases, the product must be physically inspected before a final decision is made.

Lumina Jewels reserves the right to decline a warranty or aftercare request if the item does not meet the policy conditions.

8. Service Timeline

Standard service time is usually 7–10 working days from the date the product is received at our service center.

However, the timeline may vary depending on:

  • Product condition

  • Type of service required

  • Workload at the service center

  • Courier delays

  • Public holidays or festive rush

  • Availability of required materials

Customers will be informed of the estimated timeline after the request is reviewed.

9. How to Request Support

To begin a warranty or aftercare request, please contact Lumina Jewels customer support at:

shop.luminajewels@gmail.com

Please include:

  • Your order number or invoice

  • Clear photos of the jewelry

  • A short explanation of the issue or requested service

  • Your contact details and pickup address, if pickup is required

Once your request is reviewed, our team will share the next steps, service eligibility, shipping process, and estimated timeline.

10. Jewelry Care Reminder

To help your Lumina Jewels jewelry last longer, avoid direct contact with water, perfume, lotions, sweat, cleaning chemicals, and cosmetics. Store each piece separately in a dry pouch or box when not in use.

Proper care helps preserve the shine, plating, and finish of your jewelry over time.